Shipping Policy for D-Shopp (E-Commerce Platform)
At D-Shopp, we strive to deliver your orders efficiently and transparently. Below is our shipping policy for products purchased through our platform
1. Order Processing Time
after Payment Confirmation Orders are processed within 1-3 business days (excluding weekends and holidays).
- Delays may occur due to high order volumes, product availability, or customs clearance (for international orders).
2. Shipping Options & Carriers
- Standard Shipping is 3-7 business days (domestic) and 7-21 business days (international).
- Expedited Shipping 2-5 business days (additional fees apply).
- We work with trusted carriers (e.g., FedEx, DHL, USPS) based on your location.
3. Delivery Tracking
- A tracking number and link will be emailed once your order ships.
- Track your package on the carrier’s website or via your D-Shopp account.
4. International Shipping
- Duties, taxes, or customs fees are the customer’s responsibility.
- Delivery times vary by destination and customs processing.
5. Shipping Restrictions
- Some items (e.g., hazardous materials, oversized products) may have limited shipping options.
- Restricted destinations will be flagged during checkout.
6. Failed Deliveries & Returns
- If a package is returned due to an incorrect address or failed delivery attempts, you will be charged for reshipment.
- See our [Return Policy] for details on returns/refunds.
Contact Us For shipping inquiries, email support@d-shopp.com or visit our Help Center.
DPdrop
Shipping & Delivery Policy for DPdrop (Quick Delivery Service)
DPdrop is D-Shopp’s integrated rapid delivery service, designed to get orders to your doorstep in record time. Here’s how it works:
1. Service Availability
- DPdrop is available in select cities/regions where D-Shopp operates. Check your eligibility at checkout.
- Delivery hours: Typically 8:00 AM - 10:00 PM local time, depending on store partners.
2. Delivery Timeframes
- Express Delivery: 1–2 hours for eligible items (e.g., groceries, essentials, select retail products).
- Scheduled Delivery: Choose a 1–2 hours window up to 24 hours in advance.
3. Fees
- Delivery fees start at $2.99, varying by distance, order size, and demand (e.g., peak hours).
- Fees are displayed clearly before checkout.
4. Order Tracking
- Track your DPdrop order in real time via the D-Shopp app or website.
- Receive live updates and driver contact details.
5. Customer Responsibilities
- Ensure someone is available to receive the order.
- Provide accurate addresses and access instructions (e.g., gate codes).
6. Issues & Refunds
- If delivery is delayed or incorrect, contact DPdrop support immediately via the app/website.
- Refunds or redelivery may be offered for late/missing orders (subject to investigation).
7. Temperature-Controlled Items
- Perishables (e.g., food, medicine) are transported in climate-controlled packaging.
Note: DPdrop cannot deliver alcohol, tobacco, or age-restricted items without valid ID verification.
Contact DPdrop: Use the in-app chat or call +1-XXX-XXX-XXXX for urgent issues.
Key Differences Highlighted:
-D-Shopp handles global shipping with standard/expected timelines.
-DPdrop focuses on hyper-local, rapid delivery (1-2 hours) for eligible items.
Both policies are subject to change. Check the latest terms on the D-Shopp website.
